Last update: 02.04.24
REFUND POLICY
We guarantee a refund to all our users if the services rendered fail to match the promised quality.
Our priority is to protect your rights while you utilize services from Melitinie Ltd. Each request for a refund is treated with the highest level of diligence and efficiency.
To qualify for a refund, customers must meet all specified criteria; failure to do so may result in Melitinie Ltd denying the request.
Melitinie Ltd pledges full support to our clients in resolving any disagreements that might arise concerning refunds.
This policy governs refunds related to Melitinie Ltd service payments and customer funds.
IMPORTANT DETAILS
Customers are entitled to ask for a refund within 14 days from the purchase date. There are two easy ways to submit a refund request, catering to everyone's needs.
Email Submission
Refund requests can be sent to [email protected] via email. This allows customers to provide a comprehensive explanation and attach any relevant documents for the customer service team's evaluation.
Telephone Request
For those seeking a quicker response or who prefer speaking directly, refunds can also be requested over the phone. This method facilitates immediate dialogue, potentially leading to faster issue resolution.
Necessary Details for Refund Procedures
To safeguard security and guarantee a seamless and precise refund process, Melitinie Ltd might require critical details to confirm the customer's identity:
· Email address
· Contact number
· Full name
· Address of residence
· Explanation for seeking a refund
Moreover, customers might need to submit extra information that could verify an erroneous transaction on their bank statement. This measure is vital in thwarting fraudulent claims and verifying the authenticity of the request.
Handling Customer Inquiries
Melitinie Ltd is committed to efficiently and swiftly addressing customer inquiries. However, the time it takes to respond may vary based on the specific details of the refund inquiry. The processing time can be affected by the case's complexity, the current volume of inquiries, and the depth of the investigation required.
After completing the investigation, Melitinie Ltd will reach out to the customer to inform them about the decision regarding their refund. The communication will be straightforward, detailing the decision and outlining the next steps if the refund is approved.
REQUESTING A REFUND
Decision on Refunds
Please note that the decision to approve or deny a refund comes only after Melitinie Ltd has meticulously examined all the relevant information. This careful verification process is in place to ensure fairness and protect the interests of both the company and its customers.
For those who desire a refund for any purchase made with Melitinie Ltd, we invite you to reach out to our customer support for guidance. Assistance can be sought by emailing [email protected] or by calling our listed contact number. For a smoother process, please make sure 'Refund Request' is the subject of your email.
Refund Process
When a request for a refund is submitted, we will initiate the refund through the same payment method originally used by the customer for the purchase. It's essential to understand that the refund amount cannot surpass the transaction's original cost. In situations involving multiple transactions, only the most recent transaction is eligible for a refund. This stipulation exists because the initial payment is made voluntarily by the customer, who agrees to our terms and conditions as evidenced by their selection of specific acknowledgment checkboxes prior to making the first payment.
Determining Refund Eligibility and Amount
Melitinie Ltd holds the right to issue a partial refund if it is established that the client has already received partial services. The amount eligible for a refund will be determined based on the justification provided in the refund request and after a comprehensive evaluation by our team. Our policy aims to achieve equitable outcomes based on the services provided and the specific context of the refund request.
Cancel Subscription to Prevent Future Billing
Customers wishing to stop using our services must cancel their subscription to prevent future charges. It is the responsibility of the customer to take this step as a protective action to avoid any potential confusion over future billing.
REFUND PROCESS
Within two weeks of receiving a refund request, Melitinie Ltd will contact the customer for possible additional information. If required, customers should provide these details within two weeks of being asked. The outcome of the refund request will be emailed to the customer:
- no more than five days after all requested information has been received;
- or within five days of the refund request if no additional information is needed.
In certain cases, a refund may be issued without the customer's consent. After approval, Melitinie Ltd promises to issue the refund quickly, aiming to complete it within ten business days.
A refund request may be rejected if it is made after the refund period has ended or the customer fails to provide necessary information requested by {companyname}.
Processing Refund Requests
Upon receiving a refund request, Melitinie Ltd will reach out to the customer within two weeks for potential clarification. It is the customer's responsibility to furnish any requested additional information within a fortnight to aid in the evaluation process. The decision regarding the refund will be relayed to the customer via email:
- within five business days post-collection of all required details;
- or, within five days if no extra information is needed.
In some cases, Melitinie Ltd reserves the right to approve a refund without seeking customer approval. Once a refund is authorized, it will be executed promptly, with the aim of completing the process within ten business days.
Refund requests can be declined under these conditions if filed beyond the allowed refund period or if the customer does not provide essential information requested by Melitinie Ltd.
Chargeback Process
Before initiating a chargeback, we encourage customers to contact Melitinie Ltd first to address any concerns with bank account transactions. If a chargeback is pursued, Melitinie Ltd will conduct a thorough investigation, possibly requesting further information from the bank. It's important to understand that filing a chargeback removes the possibility of receiving a refund in the future.
Further Conditions
Applying for a refund does not ensure it will be granted. Customers must cover any extra charges that arise during the refund process.
Melitinie Ltd reserves the right to revise the Terms and Conditions of the Refund Policy due to legal changes or as necessary. It is advisable for customers to check this page regularly for any updates. If a customer finds the updated Refund Policy unacceptable, they should cease using Melitinie Ltd's services and leave the website.
Upon making a new purchase on the website following an update to the policy, the revised Refund Policy will govern the customer's service usage. Melitinie Ltd disclaims any liability for losses (whether direct, indirect, special, or incidental) or any form of damage, including but not limited to lost profits or revenues, arising directly or indirectly from the use of Melitinie Ltd's services, the amount or timing of refund processing.